Terms of Use

1. General Terms

• By using this website, you confirm that you are at least the legal age of majority in your place of residence or have parental consent to use the site.
• cmercpay reserves the right to modify these Terms of Service at any time. Your continued use of the site after any changes indicates your acceptance of the new terms.

2. Currency and Payment

• All products are priced in USD by default.
• Customers can choose from multiple currencies at checkout.

3. Order Processing

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping and Delivery

• Shipping times range between 7-15 business days, depending on the shipping method and destination.
• For more details on shipping, please refer to our Shipping Policy.
• Shipping delays may occur due to pandemics, weather, customs, or peak seasons.

5. Billing Information

• Customers must provide accurate and complete billing information at checkout.
• We are not responsible for additional charges imposed by your bank, such as exchange rate fees.

6. Taxes and Duties

• Prices listed on our website do not include local taxes, import duties, or customs fees.
• Customers are responsible for any applicable taxes and duties at the time of delivery.

7. Returns and Refunds

• Returns must be requested within 30 days of receiving the item.
• Refunds will be processed within 7 business days after receiving and inspecting the returned item.
• Refunds may take additional time to appear due to bank processing times, credit card policies, or holidays.

8. Cancellations

• Orders can be canceled within 24 hours if they have not yet been processed.
• If the order has already been shipped, customers must follow the return process to request a refund.

9. Non-Returnable Items

• Gift cards, custom products, and items marked as final sale cannot be returned.

10. Intellectual Property

• All content on pp48.cmercpay.com, including text, graphics, and logos, is the intellectual property of cmercpay.
• Unauthorized use of our content is prohibited without written permission.

11. User Accounts

• Users are responsible for keeping their account information confidential.
• We reserve the right to terminate accounts if fraudulent activity is detected.

12. Promotions and Discounts

• Promotions and discount codes cannot be combined unless explicitly stated.
• Promotions may be time-limited and subject to additional terms.

13. External Links

• Our website may contain links to third-party websites.
• We are not responsible for the privacy practices or content of these external sites.

14. Limitation of Liability

• cmercpay is not liable for any indirect or incidental damages resulting from the use of our services or products.
• Our total liability shall not exceed the amount paid for the purchased product.

15. Governing Law

• All the items above are organized and regulated under the laws of Hong Kong.
• Any disputes will be resolved under the exclusive jurisdiction of the Hong Kong courts.

16. Fraud Prevention

• We reserve the right to refuse or cancel any order suspected of fraudulent activity.
• In cases of suspected fraud, additional verification may be required.

17. Force Majeure

• cmercpay is not responsible for delays or non-performance caused by events beyond our control, such as natural disasters, strikes, or government actions.

18. Customer Support

• For questions, concerns, or support, please contact us at [email protected].
• Our support team is available during business hours to assist you.

19. Changes to the Terms

• We reserve the right to update or modify these Terms of Service at any time.
• Changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.