Shipping Information

1. Order Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an email confirmation once your order has been shipped.

2. Shipping Time

• Standard delivery takes 7-15 business days, depending on the destination and shipping method chosen.
• Delivery times exclude the 1-3 business days required for order processing.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the shipping destination, package size, and weight.
• Free shipping may be available for qualifying orders, which will be displayed at checkout.

4. Shipping Destinations

• We offer shipping to various regions. Available destinations will be displayed at checkout.
• If your region is not listed, contact us at [email protected] for further assistance.

5. Address and Postal Code Requirements

• Please provide a complete and accurate address, including postal code, to ensure successful delivery.
• cmercpay is not responsible for delivery issues caused by incorrect or incomplete addresses.

6. Delivery Confirmation and Tracking

• Once your order is shipped, you will receive a tracking number via email.
• Use the tracking number to monitor your shipment’s progress on the carrier’s website.

7. Potential Shipping Delays

• Delivery times may be affected by external factors such as:
  • Pandemics (e.g., COVID-19 restrictions).
  • Severe weather like storms, floods, or snow.
  • Customs clearance delays for international orders.
  • Public holidays impacting carrier operations.

8. International Shipping

• International orders may be subject to import duties, taxes, or customs fees, which are the customer’s responsibility.
• Please check with your country’s customs office for further details on applicable fees.

9. Customs, Duties, and Taxes

• cmercpay is not responsible for any customs duties, taxes, or fees imposed by your destination country.
• These additional charges will not be included in your order total at checkout.

10. Shipping to Remote Areas

• Deliveries to remote or rural areas may take longer than standard delivery times.
• Additional charges may apply for shipping to these locations, which will be displayed during checkout.

11. Lost or Stolen Packages

• cmercpay is not responsible for packages lost or stolen after being marked as delivered.
• If your package is lost in transit, contact us at [email protected] for assistance with a claim.

12. Failed Deliveries and Re-Shipping

• If delivery fails due to an incorrect address or no one available to receive the package, the courier may return the package to us.
• Customers will be responsible for any additional shipping costs for re-delivery.

13. Multiple Shipments

• Orders containing multiple items may be shipped separately, depending on product availability or shipping location.
• You will receive individual tracking numbers for each shipment, if applicable.

14. Signature Requirements

• Some orders may require a signature upon delivery for security purposes.
• If no one is available to sign for the package, the courier may leave a notice for redelivery or collection from a nearby facility.

15. Shipping During Peak Seasons

• During peak seasons, such as holidays or promotional events, processing and delivery times may be extended.
• We recommend placing orders early to avoid delays.

16. Contact Us

• If you have any questions or concerns about your order or shipping, please contact us at [email protected].
• For more details, visit us at novalensy.com