Return & Exchange Policy

1. Return Eligibility

• Returns must be requested within 30 days of receiving your item.
• Returned items must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase (order number or receipt) is required for all returns.

2. How to Initiate a Return

• To start a return, contact us at [email protected] with your order details.
• Our team will provide return instructions, including the shipping address for the return.

3. Return Shipping

• Customers are responsible for return shipping fees unless the item is defective or incorrect.
• We recommend using a trackable shipping method to ensure the return is received.

4. Refund Process

• Refunds will be processed within 7 business days of receiving the returned item.
• Refunds will be issued to the original payment method used during purchase.

5. Refund Timeframe

• While we process refunds promptly, the time it takes for the refund to appear in your account may vary based on:
  • Bank processing times.
  • Credit card company policies.
  • Public holidays or weekends affecting processing schedules.

6. Non-Returnable Items

• Certain items are not eligible for returns, including:
  • Gift cards.
  • Customized or personalized items.
  • Items marked as final sale or clearance.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
• We will arrange a replacement or full refund, including return shipping costs.

8. Exchange Policy

• Exchanges are only available for defective or damaged products.
• Contact us at [email protected] to arrange for an exchange, subject to product availability.

9. Cancellations

• Orders can be canceled within 24 hours if they have not yet been processed.
• If the order has already shipped, you will need to follow the return process.

10. Refund Exceptions

• If the returned item does not meet our eligibility criteria, we reserve the right to refuse the refund.
• You will be notified if your return is rejected and given the option to have the item sent back to you.

11. Lost or Stolen Packages

• cmercpay is not responsible for lost or stolen return shipments.
• Please use a trackable shipping service to avoid issues with your return.

12. Customer Support

• If you need help with your return or have any questions, please contact us at [email protected].
• Our team is here to ensure that your experience with us is smooth and satisfactory.

13. Processing Delays

• Refunds may take longer if there are external factors such as:
  • Technical banking issues.
  • Payment provider delays.
  • High refund volumes during holidays or promotional periods.